Cancellation & Refund Policy

Last updated: December 2025

We understand that plans change. Here's our cancellation and refund policy for Q-Studio bookings.

1. CANCELLATIONS (More than 4 hours before slot)
  • You may cancel your booking more than 4 hours before your slot start time
  • A cancellation fee of Rs. 20 applies to all cancellations
  • Refund amount = Booking amount - Rs. 20 cancellation fee
  • Example: Day Pass (Rs. 199) → Refund Rs. 179
  • Example: Night Pass (Rs. 249) → Refund Rs. 229
2. CANCELLATIONS WITHIN 4 HOURS OF SLOT START
  • Cancellations made within 4 hours of slot start time are not eligible for refund
  • The booking amount will be forfeited
  • This policy helps us manage capacity and availability for other users
3. NO-SHOWS
  • If you do not check in during your booked slot, it is considered a no-show
  • No-shows are not eligible for refund
  • The full booking amount will be forfeited
  • Please cancel in advance if you cannot make it
4. HOW TO CANCEL
  • Log in to your account at qstudio.in
  • Go to "My Bookings" in your profile
  • Click on the booking you want to cancel
  • Click "Cancel Booking" and confirm
  • You'll receive a confirmation email with refund details
5. REFUND PROCESSING
  • Refunds are processed to the original payment method
  • Processing time: 5-7 business days
  • You'll receive a confirmation email once the refund is initiated
  • Bank processing times may vary
  • Contact us if you don't see the refund after 7 business days
6. PROMO CODES AND REFERRAL CREDITS
  • If you used a promo code, the refund is based on the amount you actually paid
  • The Rs. 20 cancellation fee still applies to the refunded amount
  • Promo codes used on cancelled bookings are not returned
  • Referral credits used on cancelled bookings are returned to your account
7. EXCEPTIONAL CIRCUMSTANCES
  • In case of facility closure or maintenance, you'll receive a full refund
  • Medical emergencies may be considered on a case-by-case basis
  • Contact us at [email protected] with relevant documentation
  • Q-Studio reserves the right to make final decisions on refund requests
8. PAYMENT FAILURES
  • If your payment fails or is declined, no booking is created
  • If money was deducted from your account, it will be automatically refunded by your bank
  • This typically takes 5-7 business days
  • Contact your bank if the amount is not refunded within 7 days
Questions About Your Refund?

If you have any questions about cancellations or refunds, we're here to help.

Email: [email protected]

Response time: Within 24 hours

Pro tip: Set a reminder to cancel at least 4 hours before your slot if you can't make it. This ensures you get a refund minus the Rs. 20 cancellation fee.

Refund Policy | Q-Studio Vadodara